Firmware Request Form

Please complete the form below for each Bill Validator/Printer firmware you require and a representative from JCM will contact you. Every field is required unless otherwise noted. To help process your request, please only include 1 Bill Validator/Printer model, 1 firmware version, 1 OEM, and 1 Game Name/Type per request. Otherwise, your request may be delayed and/or not approved.

Note to Pennsylvania Casinos: Due to PA state regulations, please contact the appropriate EGM for firmware requests. Thank you.

Bill Validator RequestPrinter Request

Firmware Requests reviewed internally in 2 business days; responded to in 7 business days

For Jurisdiction Name, Product, Firmware Version, OEM Gaming Manufacturer, Game Name/Type: Only one per request.

**Following fields for New Bill Validator Request Only**


DISCLAIMER: The firmware made available for download may not be approved in any and/or all gaming jurisdictions. It is your responsibility as a representative of your gaming establishment to only download and install firmware that is approved for use in your establishment’s gaming jurisdiction. Installing firmware that is not in compliance with the regulatory agency governing your establishment’s jurisdiction may result in disciplinary action. Contact your establishment’s gaming jurisdiction for details.


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